We currently service all of Texas through Telehealth and offer in-home services in Dallas and surrounding areas.
We currently accept self pay, Blue Cross Blue Shield, and Medicare.
Evaluation cancellation policy
Please be advised that you must send a deposit of $50 within seven days of booking your appointment to hold the time slot. This fee is to review your records and communicate prior to the evaluation. If you must cancel your appointment, you must do so 72 hours (three days) before the appointment to receive your deposit back (minus the time already taken to review your files, records, etc.) If you fail to cancel your appointment within that time frame or if you miss the appointment, you will forfeit your deposit.
Treatment cancellation policy
Non-emergency cancellations require 24 hours’ notice. Non-emergencies include vacations, preplanned medical appointments, family events, parties, sports events, lack of babysitter or anything that is not designated as “emergency” (see below). The session must be canceled no later than 24 hours before the appointment. If non-emergency cancellations become excessive, the client may lose his or her weekly slot in the clinician’s schedule. If the session is not canceled with 24 hours’ notice it will be billed at $50.
Emergencies require notification 4 hours before your appointment time on the same day. Emergency cancellations are accepted only for illness, illness of a family member or death in the family. These sessions must be canceled within 4 hours of your appointment time on the day of the appointment. Please do not come, or bring anyone, to the office with a fever, strep, unidentified rash, diarrhea, vomiting or any highly contagious illness. You or your guest must be fever-free for 24 hours prior to the session. If you or your guest arrives ill, you will be dismissed and charged for the session.
Make-up policy
We offer make-up sessions, as they are in the client’s best interest. Make-up slots are offered for inclement weather, illness and pre-arranged vacations/holidays. Make-up sessions are not offered when there is a violation of the cancellation policy. For example, if you are charged for a no-show, we will not reschedule that visit. Make-ups must be attempted for all holidays, vacations and cancellations. Failure to schedule make-ups is considered a violation of policies.
Overall attendance policy
Because this office holds a time for your session, you are essentially promising to fulfill that slot. We take careful attendance. If you exceed a cancellation rate of 25 percent or higher you will receive a written notice that your slot is in jeopardy, especially if you do not schedule or attend make-up sessions. This policy includes emergency, non-emergency and vacation cancellations.
Dismissal policy
If you plan on discontinuing services for any reason, you must give this office four weeks’ notice or you will be billed for the missed sessions. This office must also give you 30 days’ notice if treatment will be discontinued for breach of attendance policy.